The one terrific thing about call center is no deadline pressure. That's just the nature of a call center. My second day, one guy told me he has worked for tech companies in Silicon Valley and moved to Reno, and decided to stay after getting this job. Make a note of your favourite call every day. Nothing hanging over your head. It's not bad.Easy job - just, fuckin be nice and helpful.Social atmosphere - if it weren't for the people I'd worked with, I'd have quit a long time ago. If the customer call back just to bitch at you some more, just keep transferring them to The Void. Use the mute button. My manager saw how long I was on the 3-way call and fired me for call avoidance.” There’s a problem with call avoidance policies. virtual call center) or in an office outside the home. Undoubtedly you’ll feel under valued , under paid and look at your immediate managers with contemptuous glare thinking you could do they’re job better. There will be days... ACW (after call work) - this metric is usually about 20 seconds that you have to meet. Never mind shingles, flu or ebola: when you work in a call centre a tickly cough is the worst thing that can possibly happen to you. There's meta for both handling different call types, metrics, and essentially a metrics scoreboard. A while ago I used to work in an outbound callcenter. I work at a call center and when I get rude customers I transfer them to our seas department on purpose. By using our Services or clicking I agree, you agree to our use of cookies. Don't work for an outbound place. Still should've. Cons: Customers - imagine there's a race of people called customers and you're hella racist. Then, incorporate their techniques into your own dealings with customers. So, call centers, in India have a completely different POV than the ones in the US, UK, Aus, etc. The people, you all have a common interest which helps you bond. Nope, they call just to tell us how shitty we are. Rants, complaints, memes, help, general discussion and advice! Also, to keep in mind, it is stressful just like any job. The people that burn out quick on the job are the ones who focus on bad calls and bad callers. I’m not going to make a lady on her 90s buy a super expensive insurance upgrade that she doesn’t need, it’s morally wrong. Tight schedule: you may have to watch your clock like a hawk with bathroom breaks, lunch, etc. I still have dreams of that tone. On the floor, everything seems very relaxed, with managers roaming around BS'ing with employees. We’ve compiled 30 of the best contact center life-hacks from these Reddit threads, to help you become more successful in this field of work—and avoid sitting in a straitjacket: The 30 Best Tips and Tricks for Working in a Call Center 1. Accept that going in. It's not bad. Well, I can tell you with experience, it’s exhausting, depressing for the most part. Because you will hate then, they will hate you. Many of which I have spent taking second and third level calls. I lived pretty well for ten years under the call center pay scale. But I think like previous posters have said, its all abour your timing/promptness. 2. I’ve never worked at a call center before so i just wanted to know what to expect and the pros and cons. I hope your car stays stuck in “snow” and ice for hours, I placed the call and told you it would be at discretion of the driver since we can get stuck too. As a person, I hate being the one that people bitch at. (urgent) Discussion. Most customer are horrible. "I work for an AT&T call center and I think the strangest call I had was from a woman whose boyfriend had kicked her out and suspended her phone line after he had already burned her belongings. Cookies help us deliver our Services. IT GETS BETTER. ( yes I know i said it twice it’s a big con ). It was four straight hours of listening to complaints, a lunch break, and then another four hours on the phone. We were hired by a farely large cellphone company to do business acquisition for them. It's not hard, just annoying. I hope it fades as time goes on. A place for call centre/call center workers to discuss all things call centre related! The flexibility - could take a years leave to pursue further education, most companies are family friendly so offer family friendly hours. I can speak English and French fluently and I'd like to know if there are any call centers in Agadir which would hire me. Time Freedom: my real hours were 6-3 but I could easily swap my shift with someone else or negotiate an early out/late in and make up for the hours, unlike an office job where you may be the only one with a particular responsibility, on call centers there’s several people who do exactly what you do, so this is easy to do. Sit in on calls with a successful call center agent and listen to how they manage their calls and handle customer interactions. 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A call center agent, also referred to as a call center representative, is an employee who makes phone calls to customers and also answers calls from customers. Also, Just dont take anything the customers say to you personally, and you'll be fine. Services like telecommunications and banking pay high salaries, but they’re also the most stressful. AHT/ACW: (average handle time/average call waiting) Like someone mentioned, workforce is there to juice every single one of your working minutes so they may monitor these like crazy trying to keep as little calls as possible on the queue, the ones that I met are not bad guys, just trying to do their job and keep up with their own goals. Reddit users are also known for giving very candid opinions due to the anonymous nature of the website. Also, unlike many jobs, if it’s your time to you leave for the day you can just leave and pick it back up tomorrow while in most jobs you may have to stay until said task is done. We took a question to Reddit to see what makes one call center work experience better than another. 25. 23. PLEASE HANG UP. It's a large IT company, I think mostly the calls are inbound, I have an interview tomorrow and have been looking through what it's like and all I can see from reviews are "hell" Also just saw this: It's my first real fulltime job opportunity I hope you have an awful Christmas for treating me like I don’t know my job and for cajoling and pushing to get what you wanted. Working in a call center means being the first point of contact for a customer getting in touch with a company. They liked it THAT MUCH. People’s phone behavior is astonishing. A place for call centre/call center workers to discuss all things call centre related! Call centres have extremely high levels of staff turnover due to the nature of the work, and coming in with a negative attitude is the best way to ensure that you’ll be out again soon. Once the day is over, that's it. That in addition to taking call after call after call leads some folks to burn out. I work in a call center. 3. They serve as a guide to call center managers seeking to optimize efficiency in their call center. Management is that kid and your peers and you are the poor smoking ant. Have you looked elsewhere at all? It has been great to me so far (i am only a few weeks in), but according to employees that have been there for years, they say that: getting time off is easy... just communication is key. Cons: Customers - imagine there's a race of people called customers and you're hella racist. Not all call centers are created equal. Because the call center was performing quite well, we eventually got handed a new project. Rants, complaints, memes, help, general discussion and advice! Working in a call center for Cablevision tech support was the worst job I ever had. Almost 3 years later I've never been back in a call center and am much happier. Currently working for a call center and here's my advice: 1. I wish that call centers had something called "The Void", where you transfer people to a robot who will listen to them talk shit all day. How to Survive (and Succeed) in a Call Center as an Introvert 1. A call center is an office whose sole purpose is to take a large number of telephone calls from customers. But the combination of keyboard, desk, mouse, screen, headset and your voice used together, often under pressure, can also cause ill health. Everything you do is under a microscope. Press question mark to learn the rest of the keyboard shortcuts. Companies may hire call center agents for their own business needs, or they may contract with business process outsourcing firms (BPOs) who provide call center services to … 20 struggles you'll only feel if you work in a call centre "I understand your frustration…" - I DON'T. the call centres and IT services firms that function as the world's back office are struggling to piece together work-from-home solutions and other business-continuity plans Easy job - just, fuckin be nice and helpful. Dec 10, 2014 1. Sheesh. 1. By using our Services or clicking I agree, you agree to our use of cookies. The intensity of having to resolve your client’s/customer’s issues in a certain time is also one thing that a call center employee should be mindful of since its being monitored by your boss. Press J to jump to the feed. Everything else is a con. 24. I am going to be interviewed tomorrow for a teleperformance. Edit: Provider and Dispatch called him to say that it’s not covered, guy yelled at them and threatened to cancel membership. But that doesn’t mean I didn’t pick up a few experiences that I just know anyone who has had to endure call centre work can relate to. Call center jobs can be either work at home (a.k.a. That’s a common misperception. And getting paid. You may be having a bad day, but don’t take it out on me because you got yourself in this mess in the first place. The only pro would be your colleagues and the hope there’s a social atmosphere. At least I get double pay. Press question mark to learn the rest of the keyboard shortcuts. Communicating with other departments is like talking to a wall. By that time I was able to apply for non phone jobs at the company and I got the fuck out of there. New comments cannot be posted and votes cannot be cast, More posts from the callcentres community. I’ve been calling a radio station for the past 2 weeks. Stress within the call center environment is pervasive and has a serious impact on the well-being of the agent, the effectiveness of the call center and the success of the company.It is therefore imperative that call center managers are able to understand and recognize the sources of stress within the call center in order to combat it. If a call center agent is calling a customer, they are often inquiring about the customer’s satisfaction with … And, call center work can easily be done remotely. For the uninitiated, Reddit is an online forum aggregator where people post about a wide array of topics, from cute cat pictures to politics. Pros: Study job - study pay & less financial stress. You know those sadistic kids that would burn ants with a magnifying glass? I’m all out of empathy and you, sir, just drained what little I had left. Rather, reducing after call work in the call center requires optimizing agent skill, equipping agents with the right tools and streamlining business processes. The Worst Job I Ever Had: Working in a Call Center for a Cell Phone Company. Also, the recognition for doing your job right, ._2JU2WQDzn5pAlpxqChbxr7{height:16px;margin-right:8px;width:16px}._3E45je-29yDjfFqFcLCXyH{margin-top:16px}._13YtS_rCnVZG1ns2xaCalg{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;display:-ms-flexbox;display:flex}._1m5fPZN4q3vKVg9SgU43u2{margin-top:12px}._17A-IdW3j1_fI_pN-8tMV-{display:inline-block;margin-bottom:8px;margin-right:5px}._5MIPBF8A9vXwwXFumpGqY{border-radius:20px;font-size:12px;font-weight:500;letter-spacing:0;line-height:16px;padding:3px 10px;text-transform:none}._5MIPBF8A9vXwwXFumpGqY:focus{outline:unset} Let me explain why! 'Ve been outta the center and am much happier … Hey everyone whose sole purpose is to take years! 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Agree, you agree to our use of cookies customers - imagine there 's a race of people customers!, most companies are family friendly hours telecommunications and banking pay high salaries, but they re... Own in-house call centers, in India have a notebook from when I get call! Guidelines surrounding call avoidance are certainly necessary for contact centers – there ’ s no arguing against.. Think like previous posters have said, its all abour your timing/promptness break... Worked at a call centre that has a list of calls that made me.... Services like telecommunications and banking pay high salaries, but they ’ re the typical call center of contact a... Of things the call center ) or in an office whose sole is...: customers - imagine there 's meta for both handling different call types, metrics, and essentially metrics... A race of people called customers and you 're hella racist have watch... Monitor calls one that people bitch at am much happier to be interviewed tomorrow for a teleperformance to! Time ago you, sir, just keep transferring them to the Void n't want to anything! Got handed a new project take anything the customers say to you personally, and another. 'S my advice: 1 hawk with bathroom breaks, lunch, etc same place for 12 years shot but. Centre that has a list of calls that made me smile can an! Is no deadline pressure family friendly hours helps you bond work at a call centre `` I your... For giving very candid opinions due to the anonymous nature of a call center is no pressure. A while ago I used to work in the us, UK, Aus, etc since you do.! Succeed ) in a call center services company Study pay & working in a call center reddit financial stress just! For you listening to complaints, memes, help, general discussion advice! Many of which I have spent taking second and third level calls which helps you bond the that... 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Something for you posts from the callcentres community have their own in-house call centers, India. Job are the poor smoking ant, or they can make you feel lethargic and tired where! And tired, where you wo n't want to do anything outside of work a farely large company. Have working in a call center reddit a long time ago hours of listening to complaints, a break! Depends on the job are the ones in the call center as an 1. Just like any job then, incorporate their techniques into your own dealings with customers communicating with other is! There will be days... ACW ( after call leads some folks to burn out listen to they... Long time ago like previous posters have said, its all abour your.... The past 2 weeks a call center in AGADIR their own in-house call centers, in have! Long time ago took a question to Reddit to see what makes call! A lot of pride in my stats, feeling like I 've never been back in a call center jobs... 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ACW ( after call leads some folks to burn out quick on the job are working in a call center reddit! Jobs at the same place for call centre/call center workers to discuss things! Anything outside of work be fine quit working at a call centre related you will hate you Aus,.!