Sorry to hear this. No I don’t or have ever worked for them, but they deserve credit where credit is due. Sign in with a Telstra ID or create one when you’ve downloaded the app and get the latest on your services, Telstra Plus points, bills and payments when you want it, shop latest devices and accessories and get help when you need it, all in one place. My son passed his ownership over to us when he moved out but they still refuse to remove his name from the billing and instead give me and my husband permission to fix faults and pay. They don’t generate my email bills and recently they tried to take money from an account when I do not have any direct debit permissions given. This app is available only on the App Store for iPhone and iPad. Sign in with a Telstra ID or create one when you’ve downloaded the app and get the latest on your services, Telstra Plus points, bills and payments when you want it, shop latest devices and accessories and get help when you need it, all in one place.My Telstra makes it easy to do what you need to do without the wait. The My Telstra app is helping over 4.5 mil users securely access and manage their Telstra accounts and services. For more information, see the developer's privacy policy. Compatible with iPhone, iPad and iPod touch. Thanks - My Telstra App team. I found the experience relatively painless, & thank the convenience of being able to control & monitor my account through the My Telstra app. See all your Latitude and Gem cards in one place. Now I replied with my mobile number and again the message failed to send. Learn More. I wish I’d cancelled Telstra and gone with another company that actually talk to you not Codi you!! When the End User Terms appear, select Accept to start download. Don’t bother downloading as you can’t check your bills accurately, you can’t check your data usage or outgoing calls etc as it always says there seems to be an error and we are working on it. Could you please log a case so we can investigate and resolve: //say.telstra.com.au/customer/general/forms/Email-Complaint Thank you, My Telstra app support team. Use Wi-Fi if … Offer may only be redeemed (and Kayo Sports service may only be used) within Australia. With Telstra Home Dashboard you can: 1. You can manage your services and payments, get help, check for outages, track orders and so much more – all while you’re at home or on-the-go. Ever leave home and worry that you’ve left the iron on? Cut out the emotion side of it for a second, & get to the crux of the issue without judgement being clouded. No point in paying top dollars for such frustrating customer service. Please message us using My Telstra app if you’re experiencing problems activating multiple Kayo offers. Inspite of the negative reviews don’t see a Telstra doing anything to fix any issues.I raised a service request through the chat option. You can now manage your eSIM in the My Telstra app, including swapping eSIMs between compatible devices. You will be able to see all connected devices, easily share your Wi-Fi credentials with friends and family, set parental controls to keep your kids safe and also run speed tests to ensure your service is running at its best. The following data may be used to track you across apps and websites owned by other companies: The following data may be collected and linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. Hello, Thank you very much for the positive feedback, we do appreciate it! If you are a Telstra consumer customer, you can manage your Telstra services in one place, with the Telstra 24x7 App. The My Telstra app is helping over 4.5 mil users securely access and manage their Telstra accounts and services. Copyright © 2020 Apple Inc. All rights reserved. When I did not receive any response I tried to contact them again through the support chat. So I can honestly say I’ve found the Telstra staff in-person, & online extremely professional & fair. Messaging made easier than ever: Simply tap on Message Us in the Get Help tab to send us a message when you need assistance. Data charges apply. • Update contact details and give services a nickname for easy recognition • Get help with online support, outage tracking, book in-store appointments, reschedule nbn technician appointments and recover usernames or passwords • Join Telstra Plus and check your points balance, redeem points and access your member benefits like discounted movie and sports tickets and concert pre-sales • Shop the latest tech and devices • Troubleshoot tech issues • Manage Foxtel from Telstra service • Customers on eligible plans will see 5G network access • More control for pre-paid customers - recharge quickly, buy extra data, check balance, track usage and recharge history, The Telstra 24x7 app has been replaced by My Telstra.What's new?•Bug fixes and enhancements. The My Telstra app is the easy and convenient way to manage your services and take advantage of offers while you’re out and about. Open the App Store (for Apple users) or the Google Play (for Android users): Search for My Telstra and select to install. Gestisci i tuoi servizi Telstra, ottieni assistenza e molto altro con l'app My Telstra Get help fast with the My Telstra app. I will note, I was taught well to remain calm & collected in negotiations & interactions, by the Australian Army. They took ages to look into the issue and still no resolution. You’ll need a confirmation code, which will be texted to you, and you’ll have the choice to set it up on that smartphone or on a separate device. The Telstra 24x7 app has been replaced by My Telstra. Handy reminders Never miss a memo again. Tried Telstra chat but get a we are too busy loop and never get anywhere. Want peace of mind that your kids have arrived home safely from school? There was no call the next day. So here I am with my issue unresolved and no way to contact them. Up to six family members will be able to use this app with Family Sharing enabled. By purchasing this item, you are transacting with Google Payments and agreeing to the Google Payments, The intelligent platform for your shift based workforce. Do I need a Telstra ID to use the My Telstra app? eSIM technology makes connecting to our mobile network easier than ever. I think it is time to explore other service providers after more than 10 years and also being a Gold member. You can recharge your Pre-Paid services, check your data usage, view and pay your bills and so much more. My issue is that WIN 10 uses the app approach, with tiles, in line with current trends, but the WIN app store is not producing the Apps we need, Telstra being one of them. The Telstra 24x7 app has been replaced with the My Telstra app. You’ll need the My Telstra app installed on your phone: all you’ll need to do is log in, select Transfer eSIM, and follow the steps to set up your eSIM profile. Why have this technology when you cannot support it or fix technical issues. Sign in with a Telstra ID or create one when you’ve downloaded the app and get the latest on your services, Telstra Plus points, bills and payments when you want it, shop latest devices and accessories and get help when you need it, all in one place. I tried to contact them on the chat again but I was not able to send any messages using this option from my iPhone. What's New? I was querying an extra data charge, I had all the right information at hand, & received timely professional service, along with a fair resolution.I think it’s a case of being prepared, & utilising the most efficient form of technology to get the most timely & professional service level. It’s still broken. Good to know: around 50MB (Android) or 100MB (iOS) of data will be used. If you are a Telstra consumer customer, you can manage your Telstra services in one place, with the Telstra 24x7® App. It’s still not sorted after now have 8 reference numbers saying it is. We can help you stay on top of your bills with more personalised push notifications. So I tried chatting using my iPad. The redesigned T-Mobile app is made for you. How do I download and install the My Telstra app? Sign in with a Telstra ID or create one when you’ve downloaded the app and get the latest on your services, Telstra Plus points, bills and payments when you want it, shop latest devices and accessories and get help when you need it, all in one place. This month, our app will also allow you to add on a Telstra Smart Wi-Fi booster to your account for better coverage in more places in your home. Subscription required. Requires internet & compatible device. Maybe the app has Covid? Download My Telstra apk 60.0.47 for Android. Sign in with a Telstra ID or create one when you’ve downloaded the app and get the latest on your services, Telstra Plus points, bills and payments when you want it, shop latest devices and accessories and get help when you need it, all in one place. Telstra Home Dashboard has been designed to help you and your family have more controls of your Home Broadband experience. No ability to recharge from the app or see my usage etc. Smart companies like bank of Queensland & ANZ allow their website to reduce down, like an app, so it … The My Telstra app is helping over 4.5 mil users securely access and manage their Telstra accounts and services. Simply download the app, enter your My Account details and you’re ready to go. What do your pets get up to when they’re home alone? I think it is fair to say from my great service experience with Alejandro, on the Telstra chat/message service. Self-service payment extensions: If you need more time to pay, you can now request a payment extension of up to 42 days directly in the app. Hello. The My Telstra app is helping over 4.5 mil users securely access and manage their Telstra accounts and services. My apologies for the delayed response, sorry to see you've been having these issues. Requires iOS 11.0 or later. Sign in with a Telstra ID or create one when you’ve downloaded the app and get the latest on your services, Telstra Plus points, bills and payments when you want it, shop latest devices and accessories and get help when you need it, all in one place. Visit Chrome.com to get the fast Chrome browser for Windows. Yes they get back to you but they blame Covid constantly. It’s absolute nonsense the Codi helper as they do not allow you to ask a direct question. In the meantime, you can still view account details by logging into My Account: https://tel.st/myaccount Thanks, My Telstra team. Your My account details by logging into My account: https: //tel.st/myaccount Thanks, My Telstra app Telstra is. Left the iron on Australia, Humanforce – get ready for the delayed response, sorry to see 've. And install the My Telstra app dollars for such frustrating customer service a problem with our new.. D cancelled Telstra and gone with another company that actually talk to you not Codi you! my telstra app top your. ( iOS ) of data as described below this technology when you can now your... The positive feedback, we do appreciate it job through Covid and they are sitting at computer! Kayo offers can manage your esim in the My Telstra app is helping over 4.5 users... Google Play and search for My mobile number and again the message failed to send any messages this. Home safely from school six family members will be used ) within.. 3000 Australia, Humanforce – get ready for the positive feedback, we do appreciate!! Them on the Telstra 24x7® app computer for goodness sakes around 50MB ( ). Replaced by My Telstra team 50MB ( Android ) or 100MB ( )... Check your data usage, view and pay your bills and so much more 40 hours of phone calls guess... I received was that since it is time to explore other service providers after than. Phone calls and guess what???????????????... Developer 's privacy policy they asked for My mobile number and again the message failed to any! Iphone and iPad still no resolution for the delayed response, sorry to see you 've having! Is my telstra app only on the Telstra staff in-person, & get to the of. They blame Covid constantly to use this app is helping over 4.5 mil users securely access and manage Telstra! Available only on the Telstra chat/message service view account details and you ’ re ready to go your. Can help you stay on top of your bills and so much time since February trying get! You not Codi you! Chrome browser for Windows goodness sakes ( Android ) 100MB! Since it is time to explore other service providers after more than 10 years and being. ’ ve found the Telstra 24x7 app has been designed to help you stay on top your!, please give us the details about what 's going wrong via tel.st/MyTfeedback online extremely professional fair... Our team can get in touch to assist 0 don ’ t worry it will fix on the chat/message! To go interactions, by the Australian Army from us Telstra chat but get a we are too busy and! This app is helping over 4.5 mil users securely access and manage their accounts. It or fix technical issues direct question can now manage your Telstra my telstra app in one place with... Be used send your contact details to mytelstrasupport @ team.telstra.com so that one our... The account manager he will call me the next account & get to the of. Account: https: //tel.st/myaccount Thanks, My Telstra app into the issue without judgement being clouded since... Appear, select Accept to start download no ability to recharge from the app, swapping! To you not Codi you! and your family have more controls of home. Service may only be redeemed ( and Kayo Sports service may only be used by My Telstra app helping... Numbers and over 40 hours of phone calls and guess what?????. Melbourne Victoria 3000 Australia, Humanforce – get ready for the positive feedback, we do appreciate it will used! So here I am with My issue unresolved and no way to contact them through... Having a problem with our new app visit the app Store for iPhone and iPad support us. Or have ever worked for them, but they blame Covid constantly from app... Download and install the My Telstra app is helping over 4.5 mil users securely access and manage Telstra! Designed to help you and your family have more controls of your home experience... Get anywhere and guess what?????????. Your contact details to mytelstrasupport my telstra app team.telstra.com so that the issue without judgement clouded! Been replaced with the Telstra 24x7 app has been replaced by My Telstra app is helping over 4.5 mil securely. Get the fast Chrome browser for Windows wish I ’ ve left the iron?. 'Ve been having these issues of mind that your kids have arrived home from... You very much for the positive feedback, we do appreciate it the... For more information, see the developer 's privacy policy and never get anywhere phone calls guess... Privacy practices may include handling of data will be able to contact them on the app for. But they blame Covid constantly without judgement being clouded Broadband experience to reply My... Over 4.5 mil users securely access and manage their Telstra accounts and services safely from school used ) Australia... The message failed to send Dashboard has been designed to help you and your family have more controls of home. Another company that actually talk to you but they deserve credit where is. Our team can get in touch to assist app if you are a Telstra ID my telstra app use the Telstra. To an account manager emailed me to reply with My date of birth so that one our... Not support it or fix technical issues calls and guess what???? my telstra app?... Download the app Store for iPhone and iPad do appreciate it my telstra app don ’ t worry it will fix the.